Order Information


Are you new to promotional products? We are here with you every step of the way:

Personalized Service

How do I place an order?

– Browse our products at store.garudapromo.com

– Give us a call at 323-379-3887 to get a real person to help you select products

– Ask for a virtual sample to help you decide

– Let us know the quantity, your in-hands date, and shipping destination

– Take a look at our 24 hour rush service if you are in a time-crunch!

– A dedicated customer service representative will get all your info and send you an estimate

 

Free Artwork Prep

Help! I don’t know how to work graphics!

– Our in-house artist will help you with basic typesetting and logo needs, send us a copy of your logo and we will provide 15 mins of art prep time free of charge

– Free virtual mockup, so you know what it looks like before ordering

– Print ready vector formats (preferred): AI, EPS, PDF, or high quality raster formats: PNG, JPG, PSD

– We can also provide logo and design service for an additional fee

 

FREE PDF Proof

How do I know my logo will look good on the product?

– We provide a free PDF proof of the logo placement on the product

– When the pdf proof is approved, the order will go into production

– If the placement or logo need to be revised, we will provide 1 round of revision free of charge, additional revisions will be charged with a fee

– Pre-production samples are available on request and for an additional fee. An actual print will be produced on an actual item and you will be able to see how the final product will look before mass production

 

Fast Turnaround

Can you produce the products when I need them?

– Production time varies from product to product, with our vast network of suppliers, we have many options to select one that can meet your deadline. Standard turnaround time is 5-10 business days after artwork approval. Read more about our turnaround time.

– We offer many products in our 24 hour rush service, talk to our one of our customer service rep to find out more!

On Time Shipping

Can you help me ship them to different locations?

– When your order is ready to ship, you will receive a tracking number via email

– We can also split ship, or drop ship the products, please let your customer service rep know ahead of time so we can prepare the shipments accordingly

– The turnaround time quoted does not include the time to ship

 

Our Guarantee

What if some of the items are defective? Or the printing does not come out right?

– We guarantee the quality of the our products, in the rare instance that you are unsatisfied, please write to us within 7 days of receipt of products

– We accept returns within 30 days of receipt of products, after a RMA has been issued

– If the products or printing is determined to be defective, we will replace them at no cost